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Crucial conversations : tools for talking when stakes are high

Patterson, Kerry,

Crucial conversations : tools for talking when stakes are high - 2nd edition. - New York McGraw-Hill, 2012 - xviii, 244 pages 24 cm

Includes index

English

ISBN: 9780071775304

LCCN: 2011026451

Subjects--Personal Names:
Patterson, Kerry,

Subjects--Topical Terms:
Interpersonal communication
Interpersonal relations
Communication

Dewey Class. No.: 153.6

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