A complaint is a gift : recovering customer loyalty when things go wrong /

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Material type: Text

TextPublication details: San Francisco, Calif. : Berrett-Koehler Publishers, �2008.Edition: 2nd ed., rev. and expDescription: x, 287 pages ; 23 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Botho University Botswana Open Shelves	Faculty Business & Accounting	658.8343 BAR (Browse shelf(Opens below))	Available		BU-LIB23266

Includes bibliographical references (pages 251-271) and index.

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