Chenet, Pierre. <br/><br/>
Beyond loyalty  the next generation of strategic customer relationship management 
Pierre Chenet, Jon Ivar Johansen. 
 - New Delhi  Prentice-Hall of India  2006. 
 - ix, 110 pages  illustrations  22 cm 
<br/><br/><label>ISBN: </label>8120329384 9788120329386 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.<br/>Consumer satisfaction.<br/>Consommateurs--Satisfaction.<br/>Consumer satisfaction.<br/>Customer relations--Management.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / C518b 2006 
<br/><br/><label>Dewey Class. No.: </label>658.812 CHE