Beemer, C. Britt, <br/><br/>
The customer rules  the 14 indespensible, irrefutable, and indisputable qualities of the greatest service companies in the world 

 - New York, NY  McGraw-Hill Professional  2009 
 - XVII, 332 Seiten 
<br/><br/><label>ISBN: </label>9780071603652 0071603654 
<br/><br/><label>Nat. Bib. No.: </label>GBA882477  bnb 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812