Barlow, Janelle, <br/><br/>
A complaint is a gift :  recovering customer loyalty when things go wrong / 

 - 2nd ed., rev. and exp. 
 - San Francisco, Calif. :  Berrett-Koehler Publishers,  �2008. 
 - x, 287 pages ;  23 cm 
<br/><br/>Includes bibliographical references (pages 251-271) and index. 
<br/><br/><label>ISBN: </label>1576755827 9781576755822 
<br/><br/><label>LCCN: </label>2008017877 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer complaints.<br/>Customer services.
<br/><br/><label>Dewey Class. No.: </label>658.8343