TY  - BOOK
AU  - Kristin Anderson
TI  - Customer relationship management
SN  - 9780070466317
U1  - 658.812 AND 
PY  - 2002///
CY  - New york
PB  - McGrew-hill companies
KW  - Kristin Andeson
KW  - Communication - Motivation - Leadership
N1  - Include index
ER  -