TY - BOOK AU - Goleman,Daniel AU - Goleman,Daniel TI - Emotional intelligence SN - 9780553840070 U1 - 152.4 PY - 1996/// CY - London PB - Bloomsbury Publishing KW - Emotional intelligence KW - Management KW - Personal development KW - Emotions KW - Social aspects KW - Emotions and cognition KW - Cognition KW - Emotional Intelligence KW - Gestion KW - management KW - aat KW - emotion KW - cognition KW - fast KW - fss KW - Emotions - Emotional Intelligenge - Intimate Enemies N1 - Includes index; Includes bibliographical references (pages 331-339) and index N2 - This study argues that "emotional intelligence" is more important than a high IQ in terms of how one performs in life. It claims that qualities such as impulse control, persistence, zeal, self- motivation, empathy and social deftness are the characteristics of people who excel ER -