TY - BOOK AU - Ross,Thomas K. TI - Health care quality management: tools and applications SN - 9781118505533 (pbk.) AV - RA399.A1 R68 2014 U1 - 362.1 23 PY - 2014///] CY - San Francisco, CA PB - Jossey-Bass, a Wiley Brand KW - Health services administration KW - Quality control KW - Medical care N1 - Includes bibliographical references and index ER -