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Customer service : a practical approach / by
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J. : Pearson Prentice Hall, �2010
Availability: Items available for loan: Botho University Botswana (2)Call number: 658.812 HAR, ...

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2.
Customer service a practical approach by Series: Pearson custom library
Edition: Sixth edition, Pearson new international edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Harlow, Essex Pearson Education Limited [2014]
Availability: Items available for loan: Botho University Botswana (1)Call number: 658.812 HAR.

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