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ITIL service design

By: Contributor(s): Material type: TextTextSeries: Best management practice (Stationery Office (Great Britain)) | IT infrastructure libraryPublisher: London : TSO, 2011Edition: 2nd ed., 2011 edDescription: xi, 442 pages : illustrations ; 28 cmISBN:
  • 9780113313051
  • 0113313055
Other title:
  • Information technology infrastructure library service design
Subject(s): DDC classification:
  • 004.068 HUN
Summary: "Well-designed services play a vital role in realizing a sound service strategy. Effective design contributes towards the provision of quality services that deliver the results the customer requires, within real business constraints such as time and money. ITIL Service Design provides a framework for service design that considers customer requirements, both now and in the future, creating valuable IT service assets for the organization while keeping the business view firmly in sight."--Publisher description.
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Holdings
Item type Current library Collection Call number Status Date due Barcode
Books Books Botho University eSwatini Open Shelves Information Technology 004.068 HUN (Browse shelf(Opens below)) Available BC-LIB14269

Includes index.

Includes bibliographical references and index.

"Well-designed services play a vital role in realizing a sound service strategy. Effective design contributes towards the provision of quality services that deliver the results the customer requires, within real business constraints such as time and money. ITIL Service Design provides a framework for service design that considers customer requirements, both now and in the future, creating valuable IT service assets for the organization while keeping the business view firmly in sight."--Publisher description.

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