ITIL service design
Material type: TextSeries: Best management practice (Stationery Office (Great Britain)) | IT infrastructure libraryPublisher: London : TSO, 2011Edition: 2nd ed., 2011 edDescription: xi, 442 pages : illustrations ; 28 cmISBN:- 9780113313051
- 0113313055
- Information technology infrastructure library service design
- 004.068 HUN
Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Books | Botho University eSwatini Open Shelves | Information Technology | 004.068 HUN (Browse shelf(Opens below)) | Available | BC-LIB14269 |
Includes index.
Includes bibliographical references and index.
"Well-designed services play a vital role in realizing a sound service strategy. Effective design contributes towards the provision of quality services that deliver the results the customer requires, within real business constraints such as time and money. ITIL Service Design provides a framework for service design that considers customer requirements, both now and in the future, creating valuable IT service assets for the organization while keeping the business view firmly in sight."--Publisher description.
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