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	1.	Beyond loyalty the next generation of strategic customer relationship management Pierre Chenet, Jon Ivar Johansen. by Chenet, Pierre Johansen, Jon Ivar Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Prentice-Hall of India 2006 Availability: Items available for loan: Botho University Botswana (3)Call number: 658.812 CHE, ... Botho University Namibia (1)Call number: 658.812 CHE. Place hold Add to cart (remove)
	2.	Beyond loyalty the next generation of strategic customer relationship management Pierre Chenet, Jon Ivar Johansen. by Chenet, Pierre Johansen, Jon Ivar Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Prentice-Hall of India 2006 Availability: Items available for loan: Botho University Namibia (3)Call number: 658.812 CHE, ... Botho University eSwatini (3)Call number: 658.812 CHE, ... Place hold Add to cart (remove)
	3.	Relationship marketing and customer relationship management / by Berndt, Adele Tait, Mad�ele Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Claremont, Cape Town : Juta, 2012 Availability: Items available for loan: Botho University Botswana (3)Call number: 658.812 REL, ... Place hold Add to cart (remove)
	4.	Service breakthroughs : changing the rules of the game / by Heskett, James L Sasser, W. Earl Hart, Christopher W. L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Toronto : Free Press ; Collier Macmillan, �1990 Online resources: Sample text Table of contents Table of contents Table of contents Table of contents Contributor biographical information Publisher description Availability: Items available for loan: Botho University Botswana (1)Call number: 658.812 HES. Place hold Add to cart (remove)
	5.	Beyond loyalty the next generation of strategic customer relationship management Pierre Chenet, Jon Ivar Johansen. by Chenet, Pierre Johansen, Jon Ivar Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Prentice-Hall of India 2006 Availability: Items available for loan: Botho University Lesotho (1)Call number: 658.812 CHE. Place hold Add to cart (remove)
	6.	The Customer Rules : The 14 Indespensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World. by Beemer, C. Britt Shook, Robert L Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Blacklick : McGraw-Hill Companies, the 2008 Availability: Items available for loan: Botho University eSwatini (1)Call number: 658.812 BEE. Place hold Add to cart (remove)

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