Beyond loyalty the next generation of strategic customer relationship management Pierre Chenet, Jon Ivar Johansen.

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TextPublication details: New Delhi Prentice-Hall of India 2006.Description: ix, 110 pages illustrations 22 cmContent type:

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Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	Botho University Lesotho Open Shelves	Education	658.812 CHE (Browse shelf(Opens below))	1	Available		BK001155

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Previous	658.452 GAL Talk Like TED. The 9 public secrets of the world's top minds	658.8 LOV Services marketing : People, technology, strategy.	658.8 MCM Big Business Marketing Study Text	658.812 CHE Beyond loyalty the next generation of strategic customer relationship management	658.821 STA Marketing management in South Africa /	658.8342 RAM Conceptual issues in consumer behaviour : the Indian context /	659.2 The SAGE handbook of public relations /	Next

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