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	1.	Supply chain management [electronic resource] : strategy, planning, and operation / Sunil Chopra, Kellogg School of Management, Peter Meindl, Kepos Capital. by Chopra, Sunil, 1960- [author.] Meindl, Peter, 1970- [author.] Edition: Sixth edition, Global edition. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Boston : Pearson, [2016] Online resources: Available online via VLEbooks. Please log in using your Exeter IT login, if prompted. Availability: Items available for loan: Botho University Botswana (1)Call number: 658.7 CHO. Place hold Add to cart (remove)
	2.	The intentional accountant : your roadmap for building a next generation accounting firm / by Root, M. Darren Material type: Text; Format: print ; Literary form: Not fiction Publisher: Bloomington, IN : RootWorks, LLC, [2014] Other title: Your road map for building a next generation accounting firm Availability: Items available for loan: Botho University Botswana (2)Call number: 657.046 INT, ... Place hold Add to cart (remove)
	3.	Exceptional customer service Going Beyond Your Good Service To Exceed The. by Ford Lisa; McNair David Perry Bill Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: 2001 Availability: Items available for loan: Botho University Botswana (4)Call number: 658.812 FOR, ... Botho University Lesotho (1)Call number: 658.812. Botho University eSwatini (1)Call number: 658.812 FOR. Place hold Add to cart (remove)
	4.	Customer care excellence : how to create an effective customer focus / by Cook, Sarah Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Philadelphia : Kogan Page, 2008 Availability: Items available for loan: Botho University Botswana (1)Call number: 658.812 COO. Place hold Add to cart (remove)
	5.	The service-dominant logic of marketing dialog, debate, and directions er. by Lusch, Robert F Vargo, Stephen L Edition: Eastern economy ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Prentice-Hall of India 2006 Availability: Items available for loan: Botho University Botswana (3)Call number: 658.812 SER, ... Place hold Add to cart (remove)
	6.	Service breakthroughs : changing the rules of the game / by Heskett, James L Sasser, W. Earl Hart, Christopher W. L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Toronto : Free Press ; Collier Macmillan, �1990 Online resources: Sample text Table of contents Table of contents Table of contents Table of contents Contributor biographical information Publisher description Availability: Items available for loan: Botho University Botswana (1)Call number: 658.812 HES. Place hold Add to cart (remove)
	7.	Customer service : a practical approach / by Harris, Elaine K Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Pearson Prentice Hall, �2010 Availability: Items available for loan: Botho University Botswana (2)Call number: 658.812 HAR, ... Place hold Add to cart (remove)
	8.	Customer service a practical approach by Harris, Elaine K [VerfasserIn] Series: Pearson custom library Edition: Sixth edition, Pearson new international edition Material type: Text; Format: print ; Literary form: Not fiction Publisher: Harlow, Essex Pearson Education Limited [2014] Availability: Items available for loan: Botho University Botswana (1)Call number: 658.812 HAR. Place hold Add to cart (remove)
	9.	A complaint is a gift : recovering customer loyalty when things go wrong / by Barlow, Janelle M�ller, Claus Edition: 2nd ed., rev. and exp. Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco, Calif. : Berrett-Koehler Publishers, �2008 Availability: Items available for loan: Botho University Botswana (1)Call number: 658.8343 BAR. Place hold Add to cart (remove)
	10.	The service-dominant logic of marketing dialog, debate, and directions Robert F. Lusch and Stephen L. Vargo, editors; foreword by Ruth N. Bolton and Frederick E. Webster. by Lusch, Robert F Vargo, Stephen L Edition: Eastern economy ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Prentice-Hall of India 2006 Availability: No items available. Add to cart (remove)
	11.	The service-dominant logic of marketing dialog, debate, and directions Robert F. Lusch and Stephen L. Vargo, editors; foreword by Ruth N. Bolton and Frederick E. Webster. by Lusch, Robert F Vargo, Stephen L Edition: Eastern economy ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Prentice-Hall of India 2006 Availability: Items available for loan: Botho University Namibia (2)Call number: 658.812 SER, ... Botho University eSwatini (6)Call number: 658.812 SER, ... Place hold Add to cart (remove)
	12.	Customer care excellence : how to create an effective customer focus / Sarah Cook. by Cook, Sarah, 1955- Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Philadelphia : Kogan Page, 2011 Online resources: Contributor biographical information Publisher description Availability: Items available for loan: Botho University Namibia (2)Call number: 658.812 COO, ... Botho University eSwatini (2)Call number: 658.812 COO, ... Place hold Add to cart (remove)
	13.	Customer care excellence : how to create an effective customer focus / Sarah Cook. by Cook, Sarah, 1955- Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Philadelphia : Kogan Page, 2011 Online resources: Contributor biographical information Publisher description Availability: No items available. Add to cart (remove)
	14.	Customer service / Ricardo Machado (editor). by Machado, Ricardo [editor.] Edition: Second edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Cape Town, South Africa : Juta, 2014 Availability: Items available for loan: Botho University Lesotho (1)Call number: 658.812. Place hold Add to cart (remove)
	15.	The Customer Rules : The 14 Indespensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World. by Beemer, C. Britt Shook, Robert L Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Blacklick : McGraw-Hill Companies, the 2008 Availability: Items available for loan: Botho University eSwatini (1)Call number: 658.812 BEE. Place hold Add to cart (remove)

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